🚩 2. No Clear Contact Information or Customer Service
The Red Flag:
You’re browsing a website that looks decent at first glance—but then you notice something missing. There’s no “About Us” page, no phone number, no physical location, and the only contact method is a sketchy Gmail or Yahoo email address. Worse, the “Live Chat” button just pulls up a chatbot that keeps looping canned responses—or nothing happens at all.
This lack of transparency is a serious warning sign.
Why It’s Risky:
Legitimate businesses want to be reachable. If a seller hides their identity, avoids listing a business address, or uses free personal email domains (like Gmail or Yahoo), it could mean they don’t want to be found after your payment clears. If something goes wrong with your order, who will you turn to?
What to Do:
- Look for Real Contact Info: A trustworthy shop should list a full business address, an official customer service email (like support@storename.com), and an active phone number.
- Google Their Reputation: Type the store’s name followed by keywords like “reviews,” “complaints,” or “scam” and check forums, Reddit threads, or review sites like Trustpilot.
- Test Their Responsiveness: If they offer social media contact, try sending a polite query via Facebook or Instagram. A store that’s active and responsive is more likely to be reliable.
Pro Tip:
No response within 24–48 hours? That’s a huge red flag. Move on before you move money.
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